Q: Do you offer financing?
A: Yes. Five Star Furniture offers several financing options for qualified customers. Our team can explain the available programs and help you choose the option that best fits your needs.

Q: Can I apply for financing online?
A: Financing applications may be available online or at one of our showroom locations. Contact your nearest Five Star Furniture store for assistance.

Q: Do you offer no-credit-needed financing?
A: Yes. No-credit-needed financing options may be available. Approval, payment terms, and promotional conditions vary by finance provider.

Q: Do you offer delivery?
A: Yes. We offer convenient furniture and mattress delivery throughout Chicago and many surrounding suburbs. Delivery availability and pricing depend on your location and order.

Q: How long does delivery take?
A: Delivery time depends on product availability and your location. In-stock items may be delivered quickly, while special-order items may take longer. Your sales associate will provide an estimated delivery timeframe.

Q: Do you assemble the furniture?
A: Many furniture items can be assembled during delivery. Some products may require an additional assembly fee. Please ask your sales associate for details.

Q: Can I pick up my order?
A: Yes. Customer pickup may be available for select items and locations. Please wait until a team member confirms that your order is ready before arriving.

Q: What furniture brands do you carry?
A: We carry a wide selection of trusted furniture and mattress brands. Brand availability may vary by store and change throughout the year.

Q: Do you sell mattresses and box springs?
A: Yes. We carry mattresses, foundations, box springs, adjustable bases, and other sleep products in a variety of sizes and comfort levels.

Q: Can I place a special order?
A: Yes. Special-order options are available for many furniture collections, styles, fabrics, and colors. Special orders may require a deposit and additional processing time.

Q: What is your return or exchange policy?
A: Return and exchange eligibility depends on the item and the condition of the merchandise. Special orders, clearance items, mattresses, and opened products may have different restrictions. Please review your invoice or contact the store for complete policy details.

Q: What should I do if my furniture arrives damaged?
A: Please inspect your merchandise at the time of delivery. If you notice damage or a missing item, notify the delivery team immediately and contact the store as soon as possible so we can help resolve the issue.

Q: Do you offer warranties or protection plans?
A: Manufacturer warranties and additional protection plans may be available on select products. Coverage varies by product and provider.

Q: Do you have multiple showroom locations?
A: Yes. Five Star Furniture proudly serves customers throughout the Chicago area and surrounding communities. Visit our Locations page to find the showroom nearest you.

Q: Can your team help me choose furniture for my home?
A: Absolutely. Our experienced sales team can help you select furniture based on your space, style, comfort preferences, and budget.

Q: How can I contact Five Star Furniture?
A: You can call your nearest location, send us a message through our website, or visit one of our showrooms during regular business hours.