Refund Policy

Refund Policy for Five Star Furniture Store

At Five Star Furniture Store, we aim to provide our customers with the highest quality products and services. Below is a detailed breakdown of our policies regarding refunds, returns, exchanges, and cancellations.

📦 Online & Stock Merchandise Returns

Eligible online and regularly stocked merchandise may be returned within seven (7) calendar days after delivery or customer pickup.

  • Condition Requirements: Merchandise must be new, unused, unassembled, and in its original packaging, with all parts, accessories, and documentation included.

  • Restocking Fee: All returns are subject to inspection and a 20% restocking fee.

  • Shipping Charges: Original delivery and shipping charges are non-refundable. Customers are responsible for return shipping, transportation, or pickup charges.

  • Refund Method: Approved refunds will be issued to the original payment method after the merchandise has been received and inspected.

🛏️ Mattress & Box Spring Returns

Mattresses and box springs that have been opened and delivered may be returned within three (3) calendar days after delivery.

  • Sanitary Conditions: The merchandise must be free from stains, odors, damage, infestation, or other unsanitary conditions, and all required manufacturer and law labels must remain attached.

  • Fees & Transportation: Returns are subject to inspection, applicable restocking fees, and return transportation charges.

  • Warranty Claims: Warranty claims submitted after the return period may require manufacturer authorization.

⭐ Mattress Comfort Exchange Program

Our Mattress Comfort Exchange Program provides an opportunity for exchanges under the following conditions:

  • Mattress Protector Requirement: To participate in the Mattress Comfort Exchange, the mattress must have been purchased with an approved mattress protector from Five Star Furniture at the time of sale.

  • Condition of the Mattress: The mattress must be free from stains, odors, damage, or infestation.

  • Unsanitary or Damaged Mattresses: Mattresses that are unsanitary or damaged will not be accepted for exchange.

  • Delivery Personnel’s Discretion: Our delivery personnel have the right to refuse pickup if the mattress does not meet factory return standards.

  • Additional Limitations: Additional limitations may apply as per the manufacturer’s policy.

🏷️ Special Order Returns, Exchanges & Cancellations

Special orders are items that are not regularly stocked and are ordered specifically at the customer’s request. Due to the customized nature of these orders, we have the following policy:

  • No Cancellations: Special orders cannot be canceled, returned, or exchanged once Five Star Furniture has placed the order with the manufacturer.

  • Financial Responsibility: The customer is responsible for paying the full remaining balance for the special order.

  • Pick-up or Delivery: Merchandise must be picked up or a delivery must be scheduled within 7 days of customer notification.

  • Obligation: Failure to pick up or schedule delivery within the 7-day period does not release the customer from their financial obligation.

🚫 Final Sale Items ("AS IS")

Certain items are sold “AS IS” and are not eligible for cancellation, return, or exchange.

  • AS IS Merchandise: All sales are final for AS IS merchandise.

  • Pick-up Timeline: These items must be picked up within 48 hours of notification. Failure to do so will result in loss of the product without a refund.

  • No Service or Refund: No service, repairs, returns, or refunds will be offered for these items.

💳 Payment Refunds & Processing

Refunds are processed according to the original method of payment used for purchase:

  • Credit / Debit / Financing Purchases: Refunds will be credited back to the original form of payment within 3 business days.

  • Cash Purchases: Cash purchases will be refunded by company check within 3 business days.

  • Check Purchases: Refunds for check purchases will be made by company check and processed within 14 business days.

  • Documentation Requirement: Five Star Furniture reserves the right to request identification or additional documentation before processing any refund, exchange, or cancellation.

By placing an order with Five Star Furniture Store, you agree to all store policies and authorize your financial institution to honor these terms.

If you have any questions regarding our Refund Policy, please feel free to contact us. We’re here to assist you!